2. What personal data are we processing and for what purposes?
2.1. Registration and administration of your Restu customer account
2.2. Restu processes the personal data you provide when creating and administering your Restu user account. These data include in particular the first and last name, e-mail address, and phone number. In addition, you may customize your profile by giving other personal data that you voluntarily add or upload.
2.3. We process personal data such as your name, surname, e-mail address and telephone number on the basis of Restu's legitimate interest as processing is necessary to administere your customer account. The other personal information you provided in your customer account which includes the gender, default city, favourite restaurants or date of birth, we process based on your consent obtained during the registration process to better target our offers of goods and provide credits or other benefits to customers.
2.4. Purchase of goods at Restu shop
2.5. Restu processes the personal data you provide for the purpose of an inquiry and making the purchase of goods, especially of vouchers, in the Restu online shop. For these purposes we mainly process your name, surname, contact details (email and phone) and billing information if you enter it. The legal basis for the processing of such personal data is the performance of the contract; the provision of personal data is voluntary, but it is not possible to make purchases without them.
2.6. Making a reservation in the restaurant
2.7. To arrange your booking we process your name, surname and contact details (email and phone). Processing the data to fulfil your booking request in this case also involves passing this information to your chosen restaurant. The legal basis for the processing of provided personal data is the performance of the contractual arrangements between you and Restu under the Business Terms and Conditions. If the data is not provided, Restu cannot make your reservation. If you voluntarily provide any sensitive data during the reservation, such as food allergies or other health restrictions, then it is left to Restu to process these data for the sole purpose of making your reservation.
2.8. Submitting your personal data to your chosen restaurant and your subsequent visit to a restaurant means that the respective restaurant becomes a separate personal data controller and has full responsibility for further processing (see Article 1.4).
2.9. Sending offers of goods and services; newsletter subscription
2.10. In the event that you give us your consent, Restu will process your personal data in the scope of the name, email address, telephone number, your default city, and your favourite restaurant for sending offers of Restu products and services as well as other information about restaurant activities and offers. The legal reason for processing your data is to grant your consent which is entirely voluntary. You grant Restu your consent during the reservation, purchase in the e-shop, or registration on the Restu website, or later in your customer account settings.
2.11. You can also subscribe to electronic newsletters at any time by filling in your contact details (email) on the Restu website and by ticking the appropriate box.
2.12. If you made a reservation directly at a restaurant, on its website, including the cases that restaurant on its website uses the Restu reservation tool, or you handed your personal information directly during your visit, your personal information provided to the restaurant may be used by the restaurant for sending its own commercial communication. Commercial communication can be sent based on the restaurant instruction through the Restu tools. The scope and conditions for processing your personal data for this purpose are determined by the appropriate restaurant (see Article 1.5).
2.13. Restu Customer Line
2.14. Restu operates a customer line for both existing and potential customers of Restu or restaurants (hereinafter referred to as the “Caller”). The purpose of the customer line is to improve the quality of service, receive and fulfil Caller’s requirements. For this purpose we process your personal data (such as your name, surname, email address and/or phone number) and other information that the Caller provides. The calls can be recorded and the Caller is informed about that in advance. The processing, storage or recording of personal data by Restu is usually based on a legitimate interest or consent depending on the type of Caller's request. If you do not want the call to be recorded, use other means of communication to contact Restu. If it is necessary to meet your request, the provided personal data may be forwarded to the restaurant.
2.15. Personal data for contract negotiations
2.16. If you provide your personal data in the context of contacting Restu for the purposes of establishing business cooperation with Restu (in case of an inquiry about our goods and services these data typically include first name, surname, e-mail address and/or phone number and other information, such as the name, registered office and identification no. of the inquiring party, or the inquired Restu product), we will process them for the purposes of contract negotiations.
2.17. Consumer's complaint
2.18. If customer makes a complaint concerning the activities and the conduct of Restu, Restu must make a report in line with Act CLV of 1997 on Consumer Protection. The report contains the following personal data of the customer: (i) full name (ii) address (iii) the detailed description of the complaint (iv) the unique identification number of the complaint, if there is any.
2.19. The legal base of the data procession is the legal interest of Restu, in order to comply with the Act CLV of 1997 on Consumer Protection.
2.20. Personal Data obtained through Social Networks
2.21. If you use Facebook social network to sign in to your customer account, you will also allow Restu to access your public name, avatar and e-mail address.
2.22. Data obtained through Cookies
2.24. Personal Data of Third Parties
2.25. If you provide or publish any personal information related to third parties during your reservation, restaurant review, call the customer line or otherwise use the website, you are responsible for getting the consent of these third parties for the disclosure of personal data. At the same time, you are responsible for knowing that the third parties have become acquainted with these privacy policies, including the Restu contact details listed below.